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Do This, OK?

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Just do this – your portion will only take about 15 minutes a day for two weeks. 

1. Get your staff to write down everything they do in your practice

2. Make a list of all the process in your practice – then prioritize them in terms of most to least important.  You will probably have categories and subcategories.  For example, telephone answering is a process, but auditing the phone quality (customer service, # of rings until picked up) is a subcategory of telephone answering.

3. Go back to your staff and have them write what 3 things they would spend the bulk of their time doing ideally.

4. Have each person write out the procedure for how they do what they do – starting with the things they like the best or are really good at.  

Now that you have this data, you are ready to do a process redesign in your practice.  You may want to get some help from here so you are putting best-in-class solutions into your practice.  It would be a waste of time to go back and redo everything the same way.

David Zahaluk, MD is a practice optimization expert and the author of The Ultimate Practice Building Book.  His firm, Ultimate Practice Builder, takes physicians to the top 10% of their specialty – in income, time off and quality indicators - within 3 years… guaranteed.  Learn more at www.UltimatePracticeBuilder.com.

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This entry was posted on Wednesday, August 11th, 2010 at 3:47 pm and is filed under General. You can follow any responses to this entry through the RSS 2.0 feed. Both comments and pings are currently closed.

2 Responses to “Do This, OK?”

  1. akwaria says:
    February 2, 2011 at 12:47 pm

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  2. admin says:
    February 14, 2011 at 11:25 pm

    Have you tried elance.com? I hired a couple of people there and they were OK. I write my own blogs because I like to write and I am a big part of the brand. If you hire someone they have to be able to represent your vision for your product. If they just fill space, it will save time but not get you to the position of pre-eminence you are likley trying to achieve.
    David Zahaluk aka admin