- Image by The Library of Virginia via Flickr
Have you noticed that even in a down economy it is a huge struggle to find good staff? Even so, your practice is only as good as the calibre of staff you have working in it. If you find it impossible to get things done in your office, either you’re not training your staff the right way or you haven’ thought through the proper workflow for your processes or you have the wrong people.
We got much better when we started to use personality testing as part of our pre-hire process. Everyone can’t do everything. We use the DISC profile in concert with some other specially designed profiles to learn things like: likelihood of leaving for another job, honesty, empathy, organization, tendency to follow orders or not, and so on.
Not only are these profiles a great way to select the right people, they are an excellent way to train and grow our people through their inherent challenges. None of us are perfect, but these tools help to grow the employee using a logical and objective process.
David Zahaluk, MD is a practice optimization expert and the author of The Ultimate Practice Building Book. His firm, Ultimate Practice Builder, takes physicians to the top 10% of their specialty – in income, time off and quality indicators - within 3 years… guaranteed. Learn more at www.UltimatePracticeBuilder.com.
