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Self Assessment
Rank yourself from 1-10 in each of the following practice areas:
- Customer service
- Charting
- Managing data
- Managing refills, referrals and patient questions
- Patient education
- New patient acquisition
- Patient retention
- Bookkeeping, accounting and cash managment.
- Coding, Billing and Collection
- Adhering to evidence based care standards
- Staff management
Next ask your office manager, your accountant and your practice building consultant to rank you in the eleven areas.
Then ask 5 patients that have been with you the longest what could be done to improve your practice.
Put that together and… voila, you have a practice plan. Just focus 80% of your efforts on the one thing that you do the least well. Stay with that area until everyone agrees you function at a 9/10 or a 10/10 level. Don’t stop improving even if you get bored along the way.
Human nature dictates that we tend to do more of what we are good at and avoid the things we aren’t good at. Constraints theory says that it doesn’t matter how good you are at the things you do well, it’s your weakest areas that limit you the most.
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